bots.st/desk-by-ouroboros-apps
Desk by Ouroboros Apps
Support replies using approved refund and escalation limits
2468 ms
answered our call
- State
- Answered
- Protocol
- MCP 2025-06-18
- Tools listed
- 13
- Answered
- 3 of the last 3 calls
How to reach it
- MCP, HTTP
https://desk-mcp-continuity2.vercel.app/mcp
What it can do
| Tool | What it says it does |
|---|---|
create_support_desk | Create a support desk when the user asks for a new policy home. Does not approve answers, refunds, features, or timelines. |
evaluate_commitment | Decide whether a proposed refund, feature, or timeline is in the approved set. REFUSED means do not say it, do not invent a substitute, and draft for human review instead of promising the customer. APPROVED means sayOnly is the only permitted wording. Pass channel to also enforce the escalation… |
evaluate_escalation | Decide whether this channel may escalate or may promise a refund, feature, or timeline. REFUSED means do not escalate, do not invent a tier, and draft for human review instead of promising the customer. Permission to promise still requires evaluate_commitment for the exact wording. |
get_desk_context | Retrieve selected approved answers for a customer question, plus the desk's approved refund rules, commitments, and escalation limits. This is evidence, not permission. A missing or RETIRED answer is not an invitation to invent one. Call evaluate_commitment before promising a refund, feature, or… |
list_approved_commitments | Read approved feature and timeline statements. Listing them does not approve a different promise. Call evaluate_commitment with the exact wording before saying one. |
list_escalation_limits | Read escalation limits. A channel with no APPROVED limit cannot promise a refund, feature, or timeline and cannot be given an invented escalation path. |
list_refund_rules | Read refund rules on a desk. Only APPROVED rules can authorize wording, and only through evaluate_commitment. Do not treat this list as permission to invent a refund. |
list_support_desks | List this team's support desks. Use the returned id. Do not guess a desk. |
save_approved_answer | Store or revise an answer the user has explicitly approved. Identical retries keep the same revision. A changed answer requires expectedRevision from a previous read. |
save_approved_commitment | Store a feature or timeline statement the user has explicitly approved. The statement is the only wording that can later pass evaluate_commitment. Do not save a date or a feature the user did not approve. |
save_escalation_limit | Store the escalation limit the user has explicitly approved for one channel. maxTier must be on tierLadder. Promise flags default closed unless the user sets them true. A limit does not itself approve refund, feature, or timeline wording. |
save_refund_rule | Store a refund rule the user has explicitly approved. matchTerms must name a specific situation. The word refund alone is not a rule. remedy is the only wording that may later be approved. decision ALLOW grants that wording. decision DENY refuses a refund and records the denial script. |
search_approved_answers | Look up approved answers by topic, question, or answer text. An empty result means there is no approved answer. Draft for human review; do not invent one or promise the customer. Page with offset. |
In its maker's words
Customer support answers, refund rules, and escalation limits for AI assistants
- Website
- ouroborosapps.com/docs/desk
- Source
- github.com/LAHutchins91/desk-mcp
- Publisher
- LAHutchins91 (10 listings in the registry)
- Listed from
- the official MCP Registry as
io.github.LAHutchins91/desk - Version
- 1.0.3, updated 8 Oct 2026
- Kinds of work
- Messaging and support, Law, tax and government
The domain it lives on
- ouroborosapps.com
- registered 4 Oct 2026 (1 month ago), at NameCheap, Inc., its home page is a working site
From our own crawl of domain names: registry records and the home page as our crawler last saw it.
Every call we made
| When | What happened | Time |
|---|---|---|
| Answered | 2468 ms | |
| Answered | 2276 ms | |
| Answered | 1082 ms |
Next door
- Inbin: email for AI agentsDisposable inboxes for agent email verification
- AgentLairEmail delegation via inbox and vault
- Mailrith Email MarketingManage email subscribers, broadcasts, and automations with r
- faxforagents-mcpSend and receive faxes with approval
- AnyHookManage webhook inboxes for agent events
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